The short version, side by side
The table puts each store's published terms in one place. "Change of mind" means you simply do not want the kit; "defect" means it does not work as described. These are the stores' own words summarised; local consumer law can give you more, as the Lightailing, BriksMax and Game of Bricks policies acknowledge. [1][9][5]
| Store (30 October 2026) | Change of mind | Defect window | Opened items | Return postage | Warranty |
|---|---|---|---|---|---|
| Lightailing | Generally not accepted; local law may apply | Quality issue within 30 days of delivery; missing or wrong item within 15 | Non-defective returns must be unused beyond inspection; restocking fee may apply | Lightailing for its errors or verified defects; otherwise customer | 2 years from delivery |
| BriksMax | Generally not accepted; local law may apply | Quality issue within 30 days of delivery; missing or wrong item within 15 | Non-defective returns must be unused beyond inspection; restocking fee may apply | BriksMax for its errors or qualifying defects; otherwise customer may pay | 2 years from delivery |
| BRKOX | Refund policy: any reason within 2 days, only before shipping; FAQ: eligible unused returns within 30 days of delivery | 30 days for a defective product; transit damage within 48 hours of receipt | Unused, original condition and packaging (FAQ); sale and custom items only if damaged or defective | Customer unless damaged, defective or incorrect | Not mentioned in refund policy or FAQ |
| Game of Bricks | Not accepted except mandatory withdrawal rights | Return request within 30 days of receipt | Original packaging and contents; no use beyond inspection | Customer in all cases unless law requires otherwise | 2-year light kit support referenced |
| Light My Bricks (US) | 30 days from purchase if unopened and in original condition | Covered by warranty | Unopened only for change-of-mind returns | Not stated in FAQ | 2 years, with official power sources |
What each policy actually says
Lightailing asks for incorrect or missing items within 15 days of delivery, quality issues within 30 days, and transit damage preferably within 24 hours; approved returns must be postmarked within 45 calendar days of delivery. It says it covers reasonable return shipping for its own errors or verified defects, and that for other eligible returns the customer may pay. [1] After the return period, its two-year warranty from delivery covers qualifying defects and normally sends the failed component rather than a whole new kit. [2] BriksMax's own refund policy uses the same windows: 15 days for wrong or missing items, 30 days for quality issues, 45 calendar days to post an approved return, and no change-of-mind or wrong-version returns except where law requires. [9] Its warranty page has the same two-year structure and the same exclusions. [4]
BRKOX's refund policy gives 30 days to return a product that is defective after purchase, lets you cancel or return for any reason within 2 days only while the order is not yet en route, and elsewhere says free cancellation within 48 hours of ordering. It charges no restocking fee, asks for the item back within 15 days of approval, and refunds to the original payment method within 10 business days of receiving and inspecting it. [3] Its FAQ adds that eligible returns are accepted within 30 days of delivery if unused and in original condition and packaging, that the customer pays return shipping unless the item is damaged, defective or incorrect, and that damage on arrival should be reported within 48 hours of receipt with a photo. [8] Neither page mentioned a warranty, so ask BRKOX in writing what happens after 30 days.
Game of Bricks requires a return request within 30 days of receiving the order, the original packaging and contents, and a photo; for remote-control or sound faults it requires a video. The customer arranges and pays return postage, and original shipping is not refunded unless the law requires it. Cancellation is possible only within 15 minutes of ordering. [5] Light My Bricks' US FAQ says everything it sells carries a two-year warranty, that non-Light My Bricks power sources are not covered, and that returns are accepted within 30 days of purchase if the item is unopened and in original condition. [6]
What usually voids a claim
The exclusions are similar across stores. Lightailing and BriksMax exclude accidental damage, incorrect installation, damage from an incompatible or unsuitable power source, unauthorised modifications, and parts lost after delivery. [2][4] Light My Bricks excludes use of non-Light My Bricks power sources, including higher-voltage adapters. [6] Game of Bricks will not refund a kit that has been intentionally damaged, modified or misused, or used beyond what is needed to inspect it. [5]
Two practical lessons follow. First, use the power source the kit was designed for until the claim is settled; a higher-voltage adapter is exactly what Light My Bricks says its warranty does not cover, and Lightailing and BriksMax exclude damage from unsuitable power sources. [6][2][4] Second, Lightailing's FAQ says a wire damaged during installation may not fall under the standard warranty, though support will still help identify the part. [7] Go slowly on the first install and photograph anything that looks wrong before you force it.
Document a faulty LED before you write to support
Lightailing and BriksMax ask for the order number, the LEGO set name and number, the affected part with its bag number or instruction step, and clear photos or a short video. [2][4] Lightailing's refund policy adds that support may ask you to complete troubleshooting before approving a claim. [1] Doing that work first usually saves a round of emails. Our troubleshooting checklist covers the power, connector and cable checks to run before you decide a part is faulty.
- Note the date the parcel was delivered; every window above counts from delivery, receipt or purchase.
- Photograph the outer box, shipping label and inner packaging before discarding anything. [1]
- Power the kit with the source named on the product page or in the kit instructions.
- Test the failed light directly on the board or hub, outside the model, so the photo shows it is not a routing problem.
- Record a short video showing the power on, the working lights and the dead one; video is mandatory at Game of Bricks for remote or sound faults. [5]
- Write down the bag number or instruction step for the failed part. [2]
- Send order number, set name and number, part, photos and video in the first message.
- Keep proof of postage if you are asked to send anything back. [5]
Questions before you decide
Can I return a light kit I simply do not like?
Rarely. On 30 October 2026 Lightailing and Game of Bricks said change-of-mind returns are generally not accepted outside mandatory legal rights, BRKOX's refund policy allowed any-reason cancellation or return only within 2 days and before shipping (its FAQ describes eligible returns of unused items within 30 days of delivery), and Light My Bricks accepted returns within 30 days only if unopened.
Who pays to send a faulty kit back?
Lightailing says it covers reasonable return shipping for its own errors or verified defects. BRKOX says the consumer does not pay when the damage or error is the company's. Game of Bricks says the customer pays return shipping unless the law requires otherwise.
Does a third-party USB adapter void the warranty?
It can. Light My Bricks says non-Light My Bricks power sources are not covered, and Lightailing and BriksMax exclude damage caused by an incompatible or unsuitable power source.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Lightailing refund policy Accessed 30 Oct 2026
- Lightailing warranty policy Accessed 30 Oct 2026
- BRKOX refund policy Accessed 30 Oct 2026
- BriksMax warranty policy Accessed 30 Oct 2026
- Game of Bricks refund policy Accessed 30 Oct 2026
- Light My Bricks FAQs (US store) Accessed 30 Oct 2026
- Lightailing FAQ Accessed 30 Oct 2026
- BRKOX FAQ Accessed 30 Oct 2026
- BriksMax returns, refunds and exchanges policy Accessed 30 Oct 2026
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